Return, Refund & Exchange ( updated Oct 2020)
At ELDA, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
Important thing to note is that we will not entertain any exchange/refund at boutique if you order online without informing our online team first
In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website.
For more information please read more below.
What if I received a damaged?
( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )
Firstly, we apologies if the products received was damaged.
1.Please email us using the contact us form or email us at email@example.com as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving.
3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. It is easily to do on hijab and we have encountered many do that.
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
6. Return postage will be return in store-credit only
I’m not happy with my purchase, can I return and exchange it?
( not applicable on sale item)
We apologies if the products received was not satisfactory. Yes, you may return it for an exchange with other product. No monetary refund and sales items are not eligible for this term.
For the items to be eligible for a return and exchange, they will have to meet these requirements:
Lateness in Returning Items
What if I accidentally paid more than once?
It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.
1. Please email us using the contact form as soon as possible, or email firstname.lastname@example.org
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply) or have a store credit.
4. Customers are to bear any bank charges due to money transfer between banks
4. 3% from the total value will be deducted for admin fee – if you choose to have the monetary refund.
5. Full refund will be made – If the customer requests for store credit.
If requested by customer, we will refund the monetary value of goods returned to us based on these conditions :
Issue on color resolution / pattern
We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. The position of pattern/design may vary slightly from what you see (example : the position of the flowers may be at different places). If you have any doubt on our products, please make your purchase directly from our boutiques to avoid disappointment.
* Currently there is no return policy for ‘change of mind’ situation. If you purchased from our website, and you don’t like it once you’ve received it, please make sure to purchase it directly in store at one of our boutiques.
* Exchanging with a different product
Case I : exchange code A with code A- YES, possible if stocks are available.
Case II : exchange code A with code B – a 10% restocking fee will be charged, on top of additional shipping charges
* Size is stated. If the purchased item does not fit, exchanging of a different size will be similar of Case II
* Sale items are not eligible for returns, exchanges or refunds.
Please note that any exchanges and refunds of items ordered from our website is not valid at our boutique. We will not take any responsibilities for any exchange and reunds done at our boutique without confirmation from our side.
We have the right to refuse any exchange and refund at our boutique without any confirmation letter or notice from us.
We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your elda.com.my account
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